Front Office Manager - Guest Experience Leader

Hotel Viking; Newport (RI); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical Coverage (Multiple Tiers)?

Dental & Vision Coverage

Teledoc service

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Hotel Viking in Newport, Rhode Island, seeks a Front Office Manager to lead our front desk operations and drive exceptional guest service in a historic luxury setting. This role supervises front desk agents, partners with other departments, and manages recruiting, orientation, training, and performance reviews to maintain a skilled, motivated team.

We value flexibility to work weekends and holidays. Join a legacy of hospitality and be part of a team that delivers memorable experiences to

Qualifications

• 2+ years of experience in hotel front desk management/supervisory operations or related field.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Read, write and speak English fluently.
• Proficient in hotel management software and Microsoft Office.
• Detail-oriented and able to multi-task effectively.
• Customer service oriented and committed to providing exceptional guest experiences.
• Computer experience required: Opera PMS, Micros, Microsoft Office.
• Prior cash handling experience necessary.
• Ability to work flexible hours, including weekends and holidays as needed.

Skills

Front desk management

Leadership

Communication

English fluency

Customer service

Cash handling

Multi-tasking

Tools

Opera PMS

Micros

Microsoft Office

Job description

Hotel Viking in Newport, Rhode Island, seeks a Front Office Manager to lead our front desk operations and drive exceptional guest service in a historic luxury setting. This role supervises front desk agents, partners with other departments, and manages recruiting, orientation, training, and performance reviews to maintain a skilled, motivated team.

We value flexibility to work weekends and holidays. Join a legacy of hospitality and be part of a team that delivers memorable experiences to