Front Office Guest Experience Leader

Blue Sky Hospitality Solutions; Schaumburg (IL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Vacation/Paid Time Off

401(k)

Leadership development opportunities

Discounts on hotel rooms, dining, and娱

Job summary

Hyatt Regency Schaumburg, a premier full-service hotel, seeks a hands-on Director of Front Office to lead operations and deliver exceptional guest experiences. You will drive service excellence, develop a high-performing team, and ensure every interaction aligns with brand standards.

The role requires strong leadership, collaboration across departments, and a focus on maintaining operational efficiency and guest satisfaction in a dynamic hotel environment.

Qualifications

• Previous Front Office leadership experience in a hotel environment.
• Strong communication and problem-solving skills focused on guests and staff.
• Proven ability to develop, motivate, and lead teams while managing multiple priorities.

Responsibilities

• Oversee all Front Office operations to ensure seamless guest service.
• Develop strategies to improve financial performance and guest satisfaction.
• Lead, coach, and mentor the Front Office team with performance evaluations and training.
• Ensure adherence to hotel policies, guest service standards, and brand requirements.
• Collaborate with other departments to promote exceptional guest experiences.
• Monitor guest satisfaction scores and drive continuous improvement.
• Foster a positive, service-focused team culture.

Skills

Front Office leadership

Communication

Team leadership

Problem-solving

PMS experience

Tools

PMS systems

POS systems

Job description

Hyatt Regency Schaumburg, a premier full-service hotel, seeks a hands-on Director of Front Office to lead operations and deliver exceptional guest experiences. You will drive service excellence, develop a high-performing team, and ensure every interaction aligns with brand standards.

The role requires strong leadership, collaboration across departments, and a focus on maintaining operational efficiency and guest satisfaction in a dynamic hotel environment.