Front Office Lead — Scheduling & WOW Patient Care

Briotix Health; Bellevue (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Disability Insurance

Life Insurance

Employee Discount Program

Employee Assistance Program

Generous PTO

Education for professional growth

Job summary

Sports Physical Therapy is seeking a proactive Front Office Administrator to lead the clinic’s front desk operations. You will greet patients, manage scheduling, handle phone inquiries, and coordinate with therapists and staff to ensure smooth patient flow and exceptional service.

Ideal candidates bring strong customer service, professional appearance, and the ability to multitask under pressure in a fast-paced environment. Join a team that values respect, communication, and teamwork.

Qualifications

• A team player with outstanding customer service and communication skills.
• Motivated and eager to establish a presence in the community.
• Exhibits independence and the ability to work with minimal supervision.
• Ability to multi task and work well under pressure.
• Professional appearance.
• Team player and detail oriented.

Responsibilities

• Greet and check patients in, creating a memorable experience.
• Provide excellent customer service and communicate with patients, physicians, and staff.
• Schedule patients for their entire plan of care.
• Answer multi-line phone system and manage intake of patient demographics and insurance information.
• Coordinate referrals and patient charts with the clinic team.
• Obtain authorizations for treatment and assist with billing balances.
• Perform daily administrative duties and special projects as assigned.

Skills

Customer service

Communication

Team player

Independent

Time management

Multitasking

Education

High school diploma or equivalent

Job description

Sports Physical Therapy is seeking a proactive Front Office Administrator to lead the clinic’s front desk operations. You will greet patients, manage scheduling, handle phone inquiries, and coordinate with therapists and staff to ensure smooth patient flow and exceptional service.

Ideal candidates bring strong customer service, professional appearance, and the ability to multitask under pressure in a fast-paced environment. Join a team that values respect, communication, and teamwork.