Front Office Lead & Room Inventory Expert

Hyatt Regency; Bellevue (WA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Free Uniforms & Cleaning

Free parking

Discounted Hyatt rooms

Up to 12 complimentary rooms after 90d

Free colleague meals

Hyatt Colleague discount

Tuition reimbursement

ORCA Pass subsidy

Eligibility requirements may apply

Job summary

Hyatt Regency Bellevue on Seattle's Eastside is seeking a Front Office Lead/Control Clerk to support our Front Office team and optimize room inventory. This role involves coordinating room blocks for groups and guest preferences, aiding guest registration, and communicating hotel services and promotions.

It also leads other associates through coaching, direction, and training, representing a clear career step for a seasoned Front Office Agent.

Qualifications

• Strong focus on guest satisfaction in a fast-paced environment.
• Experience and thorough understanding of Front Office Operations.
• Refined verbal and written communication skills.
• Open and flexible availability including mornings, afternoons, evenings, weekends and holidays.

Responsibilities

• Oversee room inventory to maximize selling opportunities for the Front Office.
• Assist in guest registration and communicate hotel services and promotions.
• Lead and train Front Office staff; coach and guide associates as needed.
• Analyze reports and manage inventory to support guest fulfillment.

Skills

Customer service

Front Office operations

Verbal & written communication

Team leadership

Job description

Hyatt Regency Bellevue on Seattle's Eastside is seeking a Front Office Lead/Control Clerk to support our Front Office team and optimize room inventory. This role involves coordinating room blocks for groups and guest preferences, aiding guest registration, and communicating hotel services and promotions.

It also leads other associates through coaching, direction, and training, representing a clear career step for a seasoned Front Office Agent.