Front Office Lead/Control Clerk ($27.50/hour)

Hyatt Regency; Bellevue (WA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Free Uniforms & Cleaning

Free parking

Discounted Hyatt rooms

Up to 12 complimentary rooms after 90d

Free colleague meals

Hyatt Colleague discount

Tuition reimbursement

ORCA Pass subsidy

Eligibility requirements may apply

Job summary

Hyatt Regency Bellevue on Seattle's Eastside is seeking a Front Office Lead/Control Clerk to support our Front Office team and optimize room inventory. This role involves coordinating room blocks for groups and guest preferences, aiding guest registration, and communicating hotel services and promotions.

It also leads other associates through coaching, direction, and training, representing a clear career step for a seasoned Front Office Agent.

Qualifications

• Strong focus on guest satisfaction in a fast-paced environment.
• Experience and thorough understanding of Front Office Operations.
• Refined verbal and written communication skills.
• Open and flexible availability including mornings, afternoons, evenings, weekends and holidays.

Responsibilities

• Oversee room inventory to maximize selling opportunities for the Front Office.
• Assist in guest registration and communicate hotel services and promotions.
• Lead and train Front Office staff; coach and guide associates as needed.
• Analyze reports and manage inventory to support guest fulfillment.

Skills

Customer service

Front Office operations

Verbal & written communication

Team leadership

Job description

As a colleague, we have you covered with amazing benefits and perks!

Organization- Hyatt Regency Bellevue on Seattle's Eastside

Summary

Hyatt Regency Bellevue on Seattle's Eastside is excited to recruit for our newest Front Office Lead/Control Clerk, supporting our Front Office team! As a Great Place to Work in the U.S. for thirteen years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence. Control Clerks are primarily responsible for room inventory to maximize selling opportunities at the Front Office. This includes assigning room blocks for groups and guest preferences. Front Office Agents rely on the Control Clerks ability to manage the inventory and analyze reports. This role has a direct impact on guest fulfillment with room accommodations. Control Clerks must also assist in the guest registration process and communication of hotel services and promotions. This position leads other associates by coaching, giving direction and may include training. Front Office Control Clerk is the perfect opportunity for a seasoned Front Office Agent ready to take the next step in their career!

The hourly rate offered for this position is $27.50/hour.

Front Office Hosts & Leads are eligible to earn additional compensation through upsells, World of Hyatt enrollments, and other incentives.

As a colleague, we have you covered with amazing benefits and perks!

Benefits

• Medical, after 30 days of employment
• Vision Insurance
• Dental Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off:
  • Full-Time Colleagues:
    • 11 days (88 hours) earned for having 0 - 3 years of service
    • 16 days (128 hours) earned for having 4 - 8 years of service
    • 21 days (168 hours) earned for having 9+ years of service
  • (6) Paid Holidays per year
  • (6) Sick Days (earned based on hours worked)
  • Compassionate Leave
  • Jury Duty Leave

Perks

• Employee Assistance Program
• Free Uniforms and Cleaning of your Uniform
• Free parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service*
• Free colleague meals during shift
• Hyatt Colleague discount program
• Tuition Reimbursement*
• ORCA Pass subsidy*
• Eligibility requirements may apply

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,500 properties worldwide.

View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Experience and thorough understanding of Front Office Operations
• Open and flexible availability to include mornings, afternoons, evenings, weekends, and holidays

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or caste.