Front Office | Supervisor ($29.90/hour)

Hyatt Regency; Bellevue (WA); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) & Retirement Savings Plan

Life Insurance

Short Term Disability Insurance

Paid Time Off

Paid Holidays

Free parking

Discounted rooms at Hyatt locations

Complimentary rooms after 90 days

Free colleague meals

Hyatt colleague discount

Tuition reimbursement

ORCA Pass Subsidy

Job summary

Hyatt Regency Bellevue on Seattle's Eastside is seeking a Front Office Supervisor to lead daily front desk operations, coach colleagues, and ensure exceptional guest experiences from arrival through departure.

The role emphasizes leadership, problem-solving in a fast-paced environment, and driving guest satisfaction while supporting a dynamic Front Office team.

Qualifications

• Minimum one year of hotel Front Office experience is required.
• Previous supervisory or leadership experience is preferred.
• Thorough understanding of Front Office operations.
• Experience with Opera PMS, Reserve, HotSOS, or similar hotel systems is preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to stand and walk for extended periods.
• Must be available to work a flexible schedule including mornings, evenings, weekends, holidays, and occasional overnight shifts.

Responsibilities

• Lead the Front Office team in delivering exceptional guest service during each shift.
• Assist guests with arrivals, departures, room assignments, and special requests.
• Respond to guest concerns with professionalism while leading service recovery efforts.
• Build genuine relationships with guests and identify opportunities to create memorable experiences.

Skills

Front Office experience

Supervisory experience

Opera PMS

Reserve

HotSOS

Tools

Opera PMS

Reserve

HotSOS

Job description

As a colleague, we have you covered with amazing perks and benefits!

Organization- Hyatt Regency Bellevue on Seattle's Eastside

Summary

Hyatt Regency Bellevue on Seattle's Eastside is seeking an enthusiastic and service-focused Front Office Supervisor to join our Front Office team. As a Front Office Supervisor, you will help lead one of the busiest and most visible departments in the hotel. Working primarily on first and second shifts, you will oversee daily front desk operations, coach and support colleagues, and ensure every guest receives exceptional service from arrival through departure. This is an excellent opportunity for a hospitality professional who enjoys leading by example, developing others, and creating memorable guest experiences. We're looking for someone who thrives in a fast-paced environment, is energized by solving problems, and enjoys finding ways to elevate both the guest and colleague experience.

The hourly rate for this position begins at $29.90.

Benefits

• Medical, after 30 days of employment
• Vision insurance
• Dental insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off
• (6) Paid Holidays per year
• (6) Sick Days (earned based on hours worked)
• Compassionate Leave
• Jury Duty Leave
• Full-Time Colleagues:
  • 11 Days (88 hours) earned for having 0-3 years of service
  • 16 days (128 hours) earned for having 4-8 years of service
  • 21 days (168 hours) earnd for having 9+ years of service

Perks

• Employee Assistance Program
• Free uniforms and cleaning of your uniform
• Free parking
• Discounted rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service*
• Free colleague meals during shift
• Hyatt colleague discount program
• Tuition reimbursement*
• ORCA Pass Subsidy*
• Eligibility requirements may apply

When applying for a position working at a Hyatt Hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

Responsibilities

Guest Experience

• Lead the Front Office team in delivering exceptional guest service throughout each shift
• Personally assist guests with arrivals, departures, room assignments, and special requests
• Respond to guest concerns with professionalism and confidence while leading service recoveru efforts
• Build genuine relationships with guest and recognize opportunities to create memorable experiences

Team Leadership

• Provide daily leadership, coaching, and support to Front Office colleagues
• Lead shift briefings and ensure clear communication of daily priorities
• Assist with onboarding, training, and ongoing developnent of Front Office colleagues
• Foster a positive, collaborative, and engaging team environment

Operations

• Support the daily operation of the Front Office, ensuring compliance with Hyatt brand standards and operating procedures
• Assist with scheduling, payroll review, coaching conversations, and other supervisory responsibilities as assigned
• Monitor room inventory, guest requests, and operational priorities while partnering closely with Housekeeping, Engineering, Concierge, Bell, and other hotel departments
• Ensure accurate cash handling, billing procedures, and completion of operational tasks
• Serve as the Manager on Duty when appropriate and support opening and closing responsibilities

Why Hyatt Regency Bellevue?

As one of the Pacific Northwest's premier convention hotels, Hyatt Regency Bellevue offers the opportunity to gain experience in a dynamic, high-volume environment while working alongside an experienced leadership team committed to colleague development. Whether your goal is to continue growing within Front Office leadership or pursue broader hotel operations, this role provides meaningful opportunities to build your leadership skills and advance your career with Hyatt.

Qualifications

• A true desire to exceed guest expectations and create meaningful experiences.
• Minimum one year of hotel Front Office experience required.
• Previous supervisory or leadership experience preferred.
• Thorough understanding of Front Office operations.
• Experience with Opera PMS, Reserve, HotSOS, or similar hotel systems preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to remain calm, make sound decisions, and adapt in a fast-paced environment.
• Proven ability to coach and motivate others while leading by example.
• Ability to stand and walk for extended periods.
• Must be available to work a flexible schedule including mornings, evenings, weekends, holidays, and occasional overnight shifts as business needs require.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.