Patient Access & Experience Champion

Men’s Health Foundation; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and LTD

12 Paid Holidays

401(k) Retirement plan

Flexible Spending Account

Sick pay

PTO

Job summary

Men’s Health Foundation is seeking a Customer-Facing Patient Access Specialist to join our front desk, checkout, and call center operations. You will register patients, schedule or modify appointments, verify insurance, and address patient questions to ensure a smooth and respectful experience.

The role emphasizes HIPAA-compliant handling of information, professional communication, and collaboration with providers and staff across multiple clinic locations in Los Angeles.

Qualifications

• High School diploma or equivalent required.
• Excellent communication and customer service skills.
• Ability to stay calm in a fast-paced environment.
• Familiarity with EMR applications a plus.

Responsibilities

• Register patients at arrival and guide them through the registration process.
• Schedule appointments and manage calls in a call center.
• Verify insurance eligibility and discuss coverage with patients.
• Process payments and handle cash accurately and securely.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Customer service

Communication

Calm under pressure

Attention to detail

Education

High School diploma or equivalent

Tools

EMR systems

Job description

Men’s Health Foundation is seeking a Customer-Facing Patient Access Specialist to join our front desk, checkout, and call center operations. You will register patients, schedule or modify appointments, verify insurance, and address patient questions to ensure a smooth and respectful experience.

The role emphasizes HIPAA-compliant handling of information, professional communication, and collaboration with providers and staff across multiple clinic locations in Los Angeles.