Front Office Lead: Patient Experience & Operations

Appalachian Mountain Health; Murphy (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Appalachian Mountain Health seeks a Front Office Coordinator to lead the front desk team, ensuring smooth patient check-in, accurate billing, and HIPAA compliance. You will drive process improvements and support revenue cycle activities to optimize patient experience.

Responsibilities include insurance verification, collecting co-pays, scheduling, and assisting with EHR/PM workflows. Ideal candidates have strong communication skills and experience in primary care or public health settings.

Qualifications

• High School Diploma or GED required.
• At least two years of experience in a primary care or public health setting.
• Experience with Practice Management systems and EHR.

Responsibilities

• Coordinate and manage front office team activities.
• Ensure 100% insurance verification prior to patient visits.
• Hold daily huddles to prep for next day’s schedule.
• Collect co-pays and balances at check-in and provide receipts.
• Notify billing department of outstanding balances.
• Assist with patient eligibility for sliding fee program.
• Maintain HIPAA confidentiality and data accuracy.
• Scan and organize patient documents in PM/EHR.

Skills

Customer service

Team leadership

HIPAA compliance

Billing & collections

Patient communication

Education

High School Diploma or GED

Two years of experience in primary care/public health

Experience with Practice Management systems and EHR

Tools

EHR

Practice Management systems

Job description

Appalachian Mountain Health seeks a Front Office Coordinator to lead the front desk team, ensuring smooth patient check-in, accurate billing, and HIPAA compliance. You will drive process improvements and support revenue cycle activities to optimize patient experience.

Responsibilities include insurance verification, collecting co-pays, scheduling, and assisting with EHR/PM workflows. Ideal candidates have strong communication skills and experience in primary care or public health settings.