Front Office Coordinator Lead, Nephrology

University of Maryland Medical System; Easton (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

University of Maryland Medical System is seeking an experienced Front Office Coordinator Lead to support daily front office operations and enhance the patient experience. You will oversee patient registration, scheduling, insurance verification, and revenue-cycle tasks while guiding frontline staff.

Responsibilities include managing the patient check-in/out, coordinating appointments, mentoring team members, and ensuring accurate documentation and efficient operations across the practice.

Qualifications

• Minimum four years in front office, patient access, or related roles.
• Healthcare experience required.
• Experience with patient registration, scheduling, insurance verification, and medical office workflows preferred.

Responsibilities

• Serve as primary contact for patients and visitors, manage calls, verify demographics/insurance, register patients.
• Coordinate scheduling, provider calendar, referrals, confirmations, and follow-up visits.
• Maintain patient records and support daily practice workflows.
• Support revenue cycle through charge entry, billing, cash reconciliation, and end-of-day reporting.
• Lead and mentor front office staff and drive continuous improvement.

Skills

Front Office

Patient Access

Customer Service

Leadership

EMR Systems

Scheduling

Insurance Verification

Charge Entry

Collections

Cash Reconciliation

Staff Training

Education

High School Diploma

College Coursework

Tools

EMR Software

Patient Information Systems

Job description

Job Requirements

At the University of Maryland Medical System, we are committed to providing exceptional patient care through collaboration, compassion, and excellence. We are seeking an experienced Front Office Coordinator Lead to support daily front office operations and help create a positive experience for our patients, providers, and staff. In this role, you will serve as a key resource for front office activities including patient registration, scheduling, insurance verification, customer service, charge entry, collections, and cash reconciliation. You will also provide guidance and support to front office team members while helping ensure efficient and accurate practice operations.

Schedule: Mon- Thur 8:00am-4:30pm, Fri 8:00-3:00pm

Responsibilities

• Serve as the primary point of contact for patients and visitors by providing exceptional customer service, managing incoming calls, verifying demographics and insurance information, registering patients, collecting payments, and coordinating patient check-in and check-out activities.
• Coordinate patient access and scheduling functions, including appointment management, provider calendar maintenance, referral processing, appointment confirmations, and arranging follow-up visits and ancillary services.
• Maintain accurate patient records and office operations by managing documentation, preparing charts, coordinating clinical information, processing correspondence, ordering supplies, and supporting efficient day-to-day practice workflows.
• Support revenue cycle activities through charge entry, coding review, billing and collections support, cash reconciliation, deposit preparation, and accurate end-of-day financial balancing and reporting.
• Provide leadership and operational support by training and mentoring front office staff, serving as a workflow resource, assisting with practice start-up initiatives, and supporting continuous improvement efforts to enhance patient and practice outcomes.

Education & Experience

• High School Diploma or GED required.
• College coursework preferred.
• Minimum of four (4) years of front office, patient access, customer service, or related experience required.
• Previous healthcare experience required.
• Experience with patient registration, scheduling, insurance verification, and medical office workflows strongly preferred.
• Prior leadership, mentoring, or lead experience preferred.

Required Certification

• Scheduling and Registration Certification required within six (6) months of hire.

Knowledge, Skills & Abilities

• Working knowledge of medical procedural coding and charge entry.
• Strong customer service and patient engagement skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to effectively collaborate with physicians, clinical staff, patients, and leadership.
• Experience using electronic medical records (EMR) and patient information systems.
• Strong attention to detail, accuracy, and organizational skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Demonstrated problem-solving and critical-thinking abilities.
• Commitment to professionalism, teamwork, and service excellence.