Front Office Lead: Patient Access & Revenue Care

Appalachian Mountain Health; Murphy (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Appalachian Mountain Health in Murphy, NC is seeking an experienced Front Office Supervisor to lead the front office team toward reliable patient check-in, accurate demographics, and smooth administrative workflows. You will monitor daily performance, support billing processes, and ensure HIPAA compliance while coordinating with the Revenue Cycle and billing teams.

This role emphasizes attention to detail, effective communication with patients and staff, and proficiency with Practice Management

Qualifications

• High School Diploma or GED required.
• At least two years of experience in a primary care or public health setting.
• Experience with Practice Management systems and EHR.

Responsibilities

• Coordinate and manage the activities of front office team members engaged in checking in patients and performing general administrative tasks.
• Monitor daily performance ensuring all check-in protocols are followed and patient demographics and insurance data are updated.
• Hold daily huddles to prep for next day schedule by reviewing balances, copays, and insurance issues.
• Ensure co-pays and balances are collected at check-in and provide receipts.
• Notify billing regarding outstanding balances and questions about accounts or payment plans.
• Prepare payment plans at time of service and notify billing.
• Maintain HIPAA compliance and protect patient confidentiality.
• Assist clinical staff with patient referrals and provide language interpretation if needed.
• Provide information about offices, hours, insurance participation, and SFDP to patients and providers.

Skills

Front office management

Customer service

HIPAA compliance

Billing and payments

EHR

Practice Management systems

Education

High School Diploma or GED

Tools

EHR

Practice Management systems

Job description

Appalachian Mountain Health in Murphy, NC is seeking an experienced Front Office Supervisor to lead the front office team toward reliable patient check-in, accurate demographics, and smooth administrative workflows. You will monitor daily performance, support billing processes, and ensure HIPAA compliance while coordinating with the Revenue Cycle and billing teams.

This role emphasizes attention to detail, effective communication with patients and staff, and proficiency with Practice Management