Front Office Lead & Guest Services Supervisor

Marriott Resorts Hospitality Corporation; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

Marriott Vacations Worldwide is seeking a motivated Front Office Manager to assist the Director Front Office in supervising Bell/Door Staff, Switchboard and Guest Services. You will help ensure an efficient check-in and check-out process and uphold high standards of guest service.

This role requires leadership to manage daily operations, coach staff, resolve guest concerns, and work with the team to maximize department performance and satisfaction.

Qualifications

• Experience in guest services, front desk, or related area.
• Ability to supervise staff and manage day-to-day operations.
• Strong customer service and problem-solving skills.

Responsibilities

• Lead and supervise front desk team and related front office staff.
• Ensure efficient check-in and check-out processes.
• Maintain guest satisfaction and address concerns.
• Collaborate with Front Office Manager to improve service.
• Communicate front office goals and action plans.

Skills

Leadership

Interpersonal skills

Staff supervision

Customer service

Financial awareness

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job description

Marriott Vacations Worldwide is seeking a motivated Front Office Manager to assist the Director Front Office in supervising Bell/Door Staff, Switchboard and Guest Services. You will help ensure an efficient check-in and check-out process and uphold high standards of guest service.

This role requires leadership to manage daily operations, coach staff, resolve guest concerns, and work with the team to maximize department performance and satisfaction.