Front Office Lead - Guest Experience & Ops

atriumhospitality; Houston (TX); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Houston Marriott is seeking a hands-on Front Desk Leader to guide a dedicated team in delivering a warm, seamless guest experience and foster guest loyalty. You will monitor daily operations, respond empathetically to guest needs, and help manage schedules and costs to support financial targets.

The role requires strong customer service and leadership, a high school diploma, and a valid driver’s license for occasional guest transportation.

Qualifications

• Customer service experience in guest-facing roles.
• Leadership experience or potential.
• Ability to lift 50 lbs and stay active.

Responsibilities

• Lead the front desk team to deliver a warm, seamless guest experience.
• Respond to guest needs with professionalism and empathy, ensuring timely resolution.
• Support financial goals by managing inventory, controlling costs, and optimizing schedules.
• Oversee daily front desk operations across all shifts.
• Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.

Skills

Customer service

Leadership

Communication

Team coordination

Education

High School Diploma

Job description

Houston Marriott is seeking a hands-on Front Desk Leader to guide a dedicated team in delivering a warm, seamless guest experience and foster guest loyalty. You will monitor daily operations, respond empathetically to guest needs, and help manage schedules and costs to support financial targets.

The role requires strong customer service and leadership, a high school diploma, and a valid driver’s license for occasional guest transportation.