Front Office Supervisor: Guest Experience & Operations

RiseMe; Pittsburgh (Allegheny County); On-site; USD 45,000 - 60,000; Full time

Job summary

RiseMe in Pittsburgh is seeking an Assistant Front Office Manager to support daily front desk operations, guest services, and staff supervision. The role involves coordinating with housekeeping, maintenance, and other departments to ensure seamless guest experiences and uphold service standards.

You will assist in staff scheduling, training, and performance evaluations, while monitoring billing and cash handling to ensure accuracy.

Qualifications

• Minimum of 2 years experience in front office operations.
• Supervisory or assistant managerial experience in a hotel or similar environment.
• Strong knowledge of front office software and PMS.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist in managing daily front office operations including guest check-in and check-out processes.
• Supervise and support front desk staff, ensuring adherence to company policies and service standards.
• Handle guest inquiries, complaints, and special requests promptly and professionally to ensure guest satisfaction.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Assist in staff scheduling, training, and performance evaluations to maintain a motivated and efficient team.
• Monitor front office financial transactions, including billing and cash handling, ensuring accuracy and compliance.
• Contribute to the development and implementation of front office procedures and service improvement initiatives.

Skills

PMS knowledge

Front desk software

Communication skills

Leadership

Education

High school diploma or equivalent

Associate or bachelor’s degree in hospitality management or related field (preferred)

Tools

PMS software

Job description

RiseMe in Pittsburgh is seeking an Assistant Front Office Manager to support daily front desk operations, guest services, and staff supervision. The role involves coordinating with housekeeping, maintenance, and other departments to ensure seamless guest experiences and uphold service standards.

You will assist in staff scheduling, training, and performance evaluations, while monitoring billing and cash handling to ensure accuracy.