Front Office Lead: Guest Experience & Team Growth

Paycom - ATS; Fort Lauderdale (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Paycom - ATS in Fort Lauderdale is seeking a Front Office Supervisor to assist the Front Office Manager in hotel operations at Hyatt Centric Las Olas. You will help greet guests, ensure brand standards, and drive exceptional service.

The ideal candidate has a Bachelor’s degree in hospitality management or equivalent, plus 2 years of supervisory hotel experience and strong computer/office skills. This full-time role involves coordinating schedules, payroll, and staff coaching.

Qualifications

• Bachelor’s degree in hospitality management or equivalent.
• Minimum 2 years in a hotel front office supervisory/management role.
• Strong guest service orientation and communication skills.
• Ability to operate computer, phone and office equipment.
• Willingness to work weekends and travel as needed.

Responsibilities

• Greet and check in guests, delivering courteous service.
• Maintain brand standards and ensure guest satisfaction.
• Train, coach and discipline front office staff.
• Assist with weekly scheduling and payroll accuracy.
• Coordinate with Housekeeping/Engineering to pre-block rooms.
• Ensure front office grooming and uniform standards.

Skills

Guest service orientation

Problem solving

Team leadership

Communication skills

Education

Bachelor’s degree in hospitality management

High school diploma or GED + 2 years related experience

Tools

Computer proficiency

Job description

Paycom - ATS in Fort Lauderdale is seeking a Front Office Supervisor to assist the Front Office Manager in hotel operations at Hyatt Centric Las Olas. You will help greet guests, ensure brand standards, and drive exceptional service.

The ideal candidate has a Bachelor’s degree in hospitality management or equivalent, plus 2 years of supervisory hotel experience and strong computer/office skills. This full-time role involves coordinating schedules, payroll, and staff coaching.