Front Office Lead: Guest Experience & Operations

Paycom; Chelsea (AL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Holiday pay

Mentoring environment

Job summary

Paycom in Chelsea, AL is seeking an experienced Front Office Manager to lead the front desk team and ensure welcoming, efficient operations. The role supervises reservations, guest services, and telephone areas, while upholding brand standards and preparing monthly reports and budgets.

You will manage staff, coordinate with other departments, and drive guest satisfaction scores through proactive leadership and exceptional service. A high school diploma and hospitality experience are preferred.

Qualifications

• High school diploma or GED required.
• At least 2 years in hospitality with a customer service background.
• Strong leadership, problem-solving and teamwork abilities.

Responsibilities

• Deliver personalized, friendly service to guests and associates.
• Manage staff schedules while maintaining efficiency, service, and budget.
• Oversee reservations, check-ins, and occupancy rates.
• Conduct monthly staff meetings and complete brand-specific training.
• Maintain credit control, guest security, and hotel assets.
• Coordinate with housekeeping, maintenance, and other departments.
• Perform Manager On Duty (MOD) and front desk duties as needed.
• Achieve and exceed guest satisfaction scores.
• Handle inventory, special projects, and other assigned duties.

Skills

Leadership

Customer service

Teamwork

Problem-solving

Education

High school diploma or GED

Job description

Paycom in Chelsea, AL is seeking an experienced Front Office Manager to lead the front desk team and ensure welcoming, efficient operations. The role supervises reservations, guest services, and telephone areas, while upholding brand standards and preparing monthly reports and budgets.

You will manage staff, coordinate with other departments, and drive guest satisfaction scores through proactive leadership and exceptional service. A high school diploma and hospitality experience are preferred.