Front Office Lead: Guest Experience & Team Coaching

Columbia Hospitality; Blaine (WA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Free Parking

Get Paid Daily

Paid Time off & Holiday Pay

Medical, Dental, Vision, Disability, 4

401K

HSA/FSA Plans with employer contrib.

Employee Assistance Program

Columbia Cares volunteer opportunities

Job summary

Columbia Hospitality is seeking a front desk supervisor to lead the hotel’s front office operations, including check-in, check-out, and VIP services. You will ensure excellent guest experiences, manage peak periods, and mentor team members in a fast-paced hospitality setting.

The role requires strong communication, customer service, and Microsoft Office skills, with a focus on delivering exceptional hospitality and operational efficiency.

Qualifications

• 1+ years front-desk supervisory or lead experience in hospitality or hotels.
• Strong written and verbal communication skills.
• Previous customer service or guest relations experience.
• The ability to read, write, and speak English fluently.
• The ability to effectively present information to groups.
• Proficient with Microsoft Office applications (Outlook/Excel/Word).

Responsibilities

• Supervise front office procedures and oversee Front Desk, Valet, PBX, and Reservations during peak times.
• Respond to guest and employee needs promptly with professional service and recovery when needed.
• Perform front desk duties such as registration, check-out, and reservations processing.
• Ensure VIP requests are fulfilled (welcome letters, gifts, amenities).
• Maintain compliance with safety and security policies.
• Assist with training, coaching, and development of team members.
• Assist with interviewing team members.
• Stay informed about property amenities and events.
• Prepare daily reports and distribute as directed.
• Provide guests with directions and local information.
• Contribute to maintaining up-to-date front office standards.

Skills

Front-desk supervisory

Customer service

Communication skills

Problem solving

English fluency

Microsoft Office

Tools

Outlook

Excel

Word

PowerPoint

Job description

Columbia Hospitality is seeking a front desk supervisor to lead the hotel’s front office operations, including check-in, check-out, and VIP services. You will ensure excellent guest experiences, manage peak periods, and mentor team members in a fast-paced hospitality setting.

The role requires strong communication, customer service, and Microsoft Office skills, with a focus on delivering exceptional hospitality and operational efficiency.