Front Office Lead: Guest Experience & Team Coach

Hyatt Hotels Corporation; New York (NY); On-site; USD 81,967,000 - 110,897,000; Full time

Job summary

Hyatt Hotels Corporation in the United States is seeking an Assistant Front Office Manager to oversee front office staff, cash control for agents, staffing needs and guest services.

The role may include training, staff development and scheduling; requires a true desire to satisfy others in a fast-paced environment, refined verbal and written communication, and preferably at least one year of front office supervisory experience.

Qualifications

• Experience supervising front desk staff in a hospitality setting.
• Strong verbal and written communication skills.
• Customer service focus in a fast-paced environment.

Responsibilities

• Oversee front office staff and cash control for agents.
• Manage staffing needs and guest services.
• Training, staff development and scheduling as needed.

Skills

Front office supervision

Verbal and written communication

Guest services

Job description

Hyatt Hotels Corporation in the United States is seeking an Assistant Front Office Manager to oversee front office staff, cash control for agents, staffing needs and guest services.

The role may include training, staff development and scheduling; requires a true desire to satisfy others in a fast-paced environment, refined verbal and written communication, and preferably at least one year of front office supervisory experience.