Assistant Front Office Manager - Lead Guest Experience

Hyatt Hotels Corporation; Northern (KY); Hybrid; USD 59,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

401k

Paid time off

Adoption assistance

Employee discounts

Job summary

Hyatt Hotels Corporation is seeking an Assistant Front Office Manager for a Grand Hyatt Washington–style setting. You will oversee front office colleagues, ensure exemplary guest service, and maintain brand standards across registration, checkout, and phone operations.

The role includes training teams, payroll and scheduling, monitoring systems, and labor cost controls to maximize guest satisfaction and revenues.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Minimum of one year previous front office supervisory experience preferred.
• Ability to work a flexible schedule any day of the week including nights and weekends.
• Ability to handle cash responsibly and accurately.

Responsibilities

• Ensuring efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
• Training and development of colleagues, payroll, scheduling, recognition, and coaching.
• Monitoring and maintaining the front office systems and equipment to ensure their optimum performance.
• Tracking guest satisfaction surveys and maximizing usage of the guest response tracking system.
• Providing training for entry level colleagues and supervisors.
• Developing and implementing controls for expense management.
• Utilizing labor management tools to schedule and control labor costs.
• Coordinating activities with other hotel departments to facilitate increased levels of communication and guest satisfaction.
• Assisting in the daily maintenance of room inventory status to achieve optimal revenues and guest experiences.
• Anticipating and resolving guest concerns.
• Manage additional revenue generating opportunities.
• Performing any other job-related duties as assigned.

Skills

Front Office

Supervisory Experience

Communication Skills

Cash Handling

Flexible Scheduling

Job description

Hyatt Hotels Corporation is seeking an Assistant Front Office Manager for a Grand Hyatt Washington–style setting. You will oversee front office colleagues, ensure exemplary guest service, and maintain brand standards across registration, checkout, and phone operations.

The role includes training teams, payroll and scheduling, monitoring systems, and labor cost controls to maximize guest satisfaction and revenues.