Assistant Director of Front Office

1 Hotels; Miami Beach (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Starwood Hotels in Miami Beach seeks an Assistant Director of Front Office to lead guest services and drive operational excellence in a luxury environment.

The role focuses on delivering exceptional guest experiences, maintaining brand standards, and achieving solid financial results while managing a 24-hour operation.

Qualifications

• Minimum of 4 years of experience in hotel operations or front office.
• Post-secondary diploma or degree is a plus.
• Expert in rooms division operations with leadership and engagement skills.
• Strong verbal and written communication.
• Willingness to work in a 24-hour operation.

Responsibilities

• Ensure excellence of the guest experience and adherence to brand standards.
• Lead the front office team and oversee daily operations.
• Drive financial performance and cost controls for the property.
• Collaborate with senior leadership on guest services strategy.

Skills

Leadership

Guest service

Communication

Rooms division

Financial performance

Education

Diploma or degree

Job description

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

When it comes to the guest experience, we are 100% obsessive about making it as perfect as possible. Our Senior Leadership Team, while overseeing the overall operations, finance, and marketing of our brand, is accountable to every person who visits or stays with us, as well as our employees and our partners, whether that means greeting a guest, ensuring that every brand standard is upheld, or overseeing the strategy for development of a new hotel.

We’re currently in search of a seasoned, insightful, and innovative Assistant Director of Front Office —a thought leader with a gift for service and an instinct for leadership, whose most important tasks are to ensure the excellence of the entire guest experience, as well as the brand’s operational and financial results.

About you...

Passionate about hotel operations and guest service with a minimum of 4 years of similar work experience.

A post-secondary diploma or degree would be a plus.

An expert in hotel rooms division operations, a strong leader and a proven track record in guest and team member engagement and financial performance.

Excels at communication, both verbal and written.

Is flexible and willing to meet the demands of a 24-hour operation.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.