Front Office Lead: Guest Experience & Revenue Growth

Legacy Ventures; Atlanta (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Legacy Ventures in Atlanta, GA, seeks an Assistant Front Office Manager to support Front Office operations at Hilton Garden Inn Atlanta Downtown. You’ll help deliver exceptional guest service while assisting in maximizing room revenue and occupancy.

This leadership role oversees Front Desk, PBX, Bell Stand and Concierge activities, collaborates with Sales to drive occupancy, and ensures smooth, courteous service throughout the guest stay.

Responsibilities

• Train staff, evaluate performance, and enforce discipline as needed.
• Implement company/franchise programs and manage Front Office operations to ensure quality service.
• Resolve guest complaints and monitor operations to maintain satisfaction.
• Collaborate with Sales to develop strategies that improve occupancy and revenue.
• Monitor Front Office systems and equipment for optimal performance.

Job description

Legacy Ventures in Atlanta, GA, seeks an Assistant Front Office Manager to support Front Office operations at Hilton Garden Inn Atlanta Downtown. You’ll help deliver exceptional guest service while assisting in maximizing room revenue and occupancy.

This leadership role oversees Front Desk, PBX, Bell Stand and Concierge activities, collaborates with Sales to drive occupancy, and ensures smooth, courteous service throughout the guest stay.