Assistant Front Office Manager - GA

Legacy Ventures; Atlanta (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Legacy Ventures in Atlanta, GA, seeks an Assistant Front Office Manager to support Front Office operations at Hilton Garden Inn Atlanta Downtown. You’ll help deliver exceptional guest service while assisting in maximizing room revenue and occupancy.

This leadership role oversees Front Desk, PBX, Bell Stand and Concierge activities, collaborates with Sales to drive occupancy, and ensures smooth, courteous service throughout the guest stay.

Responsibilities

• Train staff, evaluate performance, and enforce discipline as needed.
• Implement company/franchise programs and manage Front Office operations to ensure quality service.
• Resolve guest complaints and monitor operations to maintain satisfaction.
• Collaborate with Sales to develop strategies that improve occupancy and revenue.
• Monitor Front Office systems and equipment for optimal performance.

Job description

Job Details

Job Location: Hilton Garden Inn Atlanta Downtown (LHP HGI1) - Atlanta, GA 30313

Position Type: Full Time

Salary Range: $45,000.00 Salary/year

Job Category: Hospitality - Hotel

Company Overview

We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Summary

The Assistant Front Office Manager is responsible for assisting the FOM with the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy

Qualifications

Key Responsibilities

• Train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Implement company and franchise programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
• Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.