Front Office Leader: Waterfront Resort Guest Experience

Ensemble; Long Beach (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Maya is seeking an Assistant Front Office Manager to join the Rooms Department. This role supports the Front Office Manager in overseeing daily operations and delivering exceptional guest services.

Responsibilities include supervising front office staff, managing check-in/check-out, resolving guest concerns, and coordinating with housekeeping, maintenance, and other departments to uphold service standards at our waterfront property.

Qualifications

• 1-2 years’ experience in front office, guest services, reservations in a resort/hotel environment.
• Strong leadership and communication skills.
• Ability to manage check-in/check-out and guest concerns effectively.
• Knowledge of hotel operations and room departments interactions.
• Professional appearance and demeanor.

Responsibilities

• Supervise front office staff and assist in daily operations.
• Assist in greeting and checking-in VIP and Long Stay guests.
• Resolve guest concerns promptly and courteously.
• Coordinate with Housekeeping and Maintenance to block rooms and ensure service standards.
• Maintain awareness of safety and emergency procedures and paperwork.

Skills

Front office experience

Guest services

Leadership

Communication skills

Problem-solving

Job description

The Maya is seeking an Assistant Front Office Manager to join the Rooms Department. This role supports the Front Office Manager in overseeing daily operations and delivering exceptional guest services.

Responsibilities include supervising front office staff, managing check-in/check-out, resolving guest concerns, and coordinating with housekeeping, maintenance, and other departments to uphold service standards at our waterfront property.