Guest Experience Pro — Front Desk & Reservations

Maya Hospitality Group Inc; Fort Mill (SC); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Employer Paid Life Insurance

401K with Employer Contribution

Hotel discounts

Paid Time Off

Job summary

Maya Hotels is seeking a Front Desk Agent/Guest Service Representative to be the first point of contact for guests at our Fort Mill property. You will deliver friendly, professional service during check-in and check-out, and assist guests with inquiries about facilities and local attractions.

This full-time role offers a competitive hourly wage, comprehensive benefits, and opportunities for career growth within the Maya Hotels family.

Qualifications

• Experience in customer service or hotel front desk preferred.
• Strong interpersonal and verbal communication skills.
• Ability to work evenings, weekends, and holidays.
• Proficiency with hotel reservation systems and basic accounting.

Responsibilities

• Greet guests and provide a professional check-in/check-out experience.
• Assist guests with inquiries and local information.
• Manage reservations and coordinate with housekeeping for seamless stays.
• Handle cash and balance the cash drawer at shift end.
• Answer phones promptly and route messages.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Technical skills

Cash handling

Flexibility

Education

High school diploma or equivalent

Job description

Maya Hotels is seeking a Front Desk Agent/Guest Service Representative to be the first point of contact for guests at our Fort Mill property. You will deliver friendly, professional service during check-in and check-out, and assist guests with inquiries about facilities and local attractions.

This full-time role offers a competitive hourly wage, comprehensive benefits, and opportunities for career growth within the Maya Hotels family.