Front Office Lead: Guest Experience & Ops

Doubletree Hilton Carson; Carson (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Doubletree Hilton Carson is seeking a Front Office Supervisor to oversee daily Front Office operations and lead a team of Front Desk Agents. You will ensure efficient check-in/check-out, guest satisfaction, and adherence to Hilton service standards.

The role requires supervisory experience and a strong focus on guest service, communication, and teamwork in a fast-paced hotel environment. Join a dynamic team committed to exceptional guest experiences.

Qualifications

• Previous hotel Front Office or Guest Services experience required.
• Previous supervisory or leadership experience preferred.
• Previous experience with a hotel property-management system preferred.
• Strong guest-service and communication skills.
• Ability to remain calm and professional in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• High school diploma or equivalent is required.
• Hospitality education is preferred.

Responsibilities

• Supervise the daily activities of Front Office team during assigned shifts.
• Ensure the Front Desk is properly staffed and operating efficiently.
• Assist with check-in and check-out, guest requests, and concerns.
• Coordinate with Housekeeping on room availability and status; communicate with other departments.
• Maintain accurate cash handling and guest accounts in line with hotel procedures.
• Lead by example; provide coaching and feedback to staff.
• Communicate effectively with all hotel departments to ensure smooth operations.
• Follow all hotel safety, security, and loss-prevention procedures.

Skills

Guest Service

Communication

Leadership

Problem Solving

Education

High school diploma

Hospitality education preferred

Tools

PMS experience

Job description

Doubletree Hilton Carson is seeking a Front Office Supervisor to oversee daily Front Office operations and lead a team of Front Desk Agents. You will ensure efficient check-in/check-out, guest satisfaction, and adherence to Hilton service standards.

The role requires supervisory experience and a strong focus on guest service, communication, and teamwork in a fast-paced hotel environment. Join a dynamic team committed to exceptional guest experiences.