Front Office Manager - Guest Experience & Operations

DoubleTree by Hilton Hilton Head Island; Hilton Head Island (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

DoubleTree by Hilton Hilton Head Island seeks a Front Office Manager responsible for the full spectrum of Front Desk operations, coordinating activities and resolving issues arising from guest complaints, reservations, and room assignments. The role involves personal leadership and supervisory guidance to ensure guest satisfaction and smooth nightly operations.

The candidate will work with General Manager and training teams to implement action plans, train staff, review schedules, and maintain

Qualifications

• A four-year college degree or equivalent education or experience is required.
• Two to three years in a related hotel company position is expected.
• Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected.
• Excellent verbal and written English communication skills are required.
• Must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency.
• General office equipment and cash register operation knowledge is expected.

Responsibilities

• Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals.
• Attend to guest and group special needs and solve tricky problems with confident graciousness.
• Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
• Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance.
• Act as Manager on Duty when duty calls.

Skills

Verbal and written English

Cash handling

Microsoft Office

Excel proficiency

Education

Four-year college degree or equivalent education/experience

Hospitality industry knowledge

Supervisory experience

Tools

Microsoft Office

Excel

Cash register operation

Job description

DoubleTree by Hilton Hilton Head Island seeks a Front Office Manager responsible for the full spectrum of Front Desk operations, coordinating activities and resolving issues arising from guest complaints, reservations, and room assignments. The role involves personal leadership and supervisory guidance to ensure guest satisfaction and smooth nightly operations.

The candidate will work with General Manager and training teams to implement action plans, train staff, review schedules, and maintain