Front Office Lead: Guest Experience & Operations

HHM Hospitality; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Paid Time Off

Job summary

HHM Hotels in Tampa seeks an Assistant Front Office Manager to lead daily front desk operations, coach associates, and uphold guest service standards in line with HHM’s sustainability goals.

You will assist in budgeting, scheduling, and ensuring efficient occupancy management while maintaining safety and brand compliance across shifts, including holidays and weekends. Prior front desk experience preferred.

Qualifications

• Experience in hospitality front desk operations.
• Ability to supervise and coach front office staff.
• Budgeting, scheduling, and forecasting experience preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates.
• Oversee front office operations in absence of manager.
• Monitor guest satisfaction scores and improve departmental performance.
• Assist in monitoring front office financials and controls.
• Develop and monitor department budgets and forecasts.
• Review and order capital budget items as needed.
• Maintain stock for front office supplies and gifts.
• Coordinate with Sales on group resumes and rooming lists.
• Manage occupancy to optimize space and minimize overbooking.
• Follow EarthView sustainability guidelines.

Skills

Guest services

Team supervision

Budgeting

Education

Associate or Bachelor’s degree

Tools

PMS Opera

Job description

HHM Hotels in Tampa seeks an Assistant Front Office Manager to lead daily front desk operations, coach associates, and uphold guest service standards in line with HHM’s sustainability goals.

You will assist in budgeting, scheduling, and ensuring efficient occupancy management while maintaining safety and brand compliance across shifts, including holidays and weekends. Prior front desk experience preferred.