Guest Experience Front Desk Specialist

remingtonhotelscareers; Parsippany-Troy Hills (NJ); On-site; USD 32,000 - 43,000; Full time

Job summary

Remington Hotels in Parsippany, NJ is seeking a friendly Front Desk Associate to greet guests, check them in and out promptly, assist with pre-registration and reservations, and handle daily transactions. The role requires strong teamwork, excellent communication, and a proactive, guest-oriented approach to delivering memorable experiences.

The position may require working nights, weekends, and holidays, with a dedication to guest satisfaction and seamless service in a busy hotel environment.

Qualifications

• Excellent guest service and communication skills.
• Able to work nights, weekends and holidays.
• Team player with a strong work ethic and initiative.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.

Skills

Guest service

Communication

Team player

Job description

Remington Hotels in Parsippany, NJ is seeking a friendly Front Desk Associate to greet guests, check them in and out promptly, assist with pre-registration and reservations, and handle daily transactions. The role requires strong teamwork, excellent communication, and a proactive, guest-oriented approach to delivering memorable experiences.

The position may require working nights, weekends, and holidays, with a dedication to guest satisfaction and seamless service in a busy hotel environment.