Front Office Lead — Guest Experience

Highgate; Saint Pete Beach (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with matching

Paid holidays

Paid vacation

Paid sick leave

EAP

Tuition reimbursement

Job summary

Highgate Hotels is seeking an Assistant Front Office Manager at TradeWinds Resort on St. Pete Beach to lead daily guest services and front desk operations.

You will manage a team of up to 20 associates, ensure seamless check-in/check-out, upsell room rates, and partner with Sales and Reservations to fulfill VIP requests while maintaining Highgate's service standards and guest satisfaction. The ideal candidate will demonstrate exceptional communication, supervisory skills, and a warm,

Qualifications

• Progressive experience in hotel front office or related field.
• Supervisory experience required.
• Excellent customer service and communication skills.

Responsibilities

• Lead daily front office operations and guest services with up to 20 staff.
• Collaborate with Sales and Reservations to fulfill group requests.
• Greet guests and handle check-ins/check-outs promptly and courteously.
• Train and supervise front desk staff and provide ongoing coaching.
• Maintain guest profiles and resolve complaints to ensure satisfaction.
• Monitor financial transactions and report daily receipts.

Skills

Customer Service

Leadership

Communication

Team Management

Microsoft Office

Tools

Microsoft Office

PMS

Job description

Highgate Hotels is seeking an Assistant Front Office Manager at TradeWinds Resort on St. Pete Beach to lead daily guest services and front desk operations.

You will manage a team of up to 20 associates, ensure seamless check-in/check-out, upsell room rates, and partner with Sales and Reservations to fulfill VIP requests while maintaining Highgate's service standards and guest satisfaction. The ideal candidate will demonstrate exceptional communication, supervisory skills, and a warm,