Front Desk Agent

Highgate Hotels, LP; Saint Pete Beach (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

TradeWinds Island Resort, part of Highgate Hotels, seeks a Front Desk Agent to welcome guests and manage check-ins/outs at the resort in Saint Pete Beach, FL. You will provide attentive service, quote rates, and handle guest requests with a courteous demeanor.

The role requires strong communication, the ability to multitask, and open availability including evenings, weekends, and holidays to support peak times.

Qualifications

• One year or more of Resort Front Office experience preferred.
• Ability to manage a high volume of calls and guest interactions in a fast-paced setting.
• Must have open availability including evenings, weekends and holidays.
• Computer experience is required.

Responsibilities

• Greet and welcome Guests at the Front Desk according to Highgate standards.
• Answer inquiries about hotel services, facilities and hours of operation promptly.
• Assist Guests with restaurant, transportation, and entertainment inquiries.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Operate the Front Desk computer system and follow the shift checklist.

Skills

Front Desk experience

Customer service

Clear communication

Multitasking

Education

High School diploma or equivalent

Tools

Front Desk Computer System

Job description

Front Desk Agent

Requisition ID: 2026-82315

Category: Front Office Operations

Job Location: US-FL-St Pete Beach

Property: TradeWinds Island Resort

Pay Class: Full Time

Compensation Type: Hourly

Company

Highgate Hotels is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com

Location

Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you'll stay at one, play at two - with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you're looking for family fun, a romantic retreat, a group getaway, or anything in between, it's all here at TradeWinds Island Resorts. https://www.tradewindsresort.com/careers

Overview

Follow your passion all the way to paradise at TradeWinds Resort, a consistently rated Tampa Bay Times Top Workplace! TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach.

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all Guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

• Greet and welcome all Guests approaching the Front Desk in accordance with Highgate Hotel standards.
• Answer Guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Answer inquires from Guests regarding restaurants, transportation, entertainment, etc.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Maintain a clean work area.
• Assumes other duties and responsibilities as assigned.

Qualifications

• One or more years of Resort Front Office experience is strongly preferred.
• Proven ability to handle a high volume of calls, assignments and direct guest contact in a fast paced manner.
• Must have open availability, including evenings, weekends and holidays, as they are our busiest times.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and Guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and Guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with Guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating Guest or operational needs.
• Perform other duties as requested by management.