Assistant Front Office Manager

Auberge; Fort Worth, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Bowie House is seeking an Assistant Front Office Manager to serve as the welcoming face and organizational backbone of the property. You will ensure seamless guest experiences through efficient coordination, impeccable service, and a warm hospitality touch.

Responsibilities include overseeing front desk operations, leading the team, managing reservations, and assisting in budget processes to support the property's financial success while maintaining service excellence.

Qualifications

• Demonstrated experience in customer service roles within the hospitality industry.
• Previous supervisory or leadership experience with team management.
• Strong written and verbal communication with guests and staff.

Responsibilities

• Oversee front desk operations to ensure warm, efficient check-in/check-out.
• Lead and train the front office team, maintaining high morale and service standards.
• Manage room reservations, occupancy, and coordination with departments on availability and promotions.
• Support budget preparation, financial reporting, and cost-control measures for the front office.

Skills

Customer service

Leadership

Communication

Job description

Company Description

Bowie House, Auberge Collection is an imaginative and bold new urban retreat that draws visitors to a place whose history is built on tales of frontier valor and adventure. An exciting gathering space for locals and visitors alike, the four-story, 106-room boutique hotel features 88 rooms and 18 suites, including a 2,250 square foot signature suite. Luxurious spaces weave together details from Western culture and style like boot jacks and hat racks with contemporary furnishings, lighting and artwork creating feelings of welcome and warmth. A social hub for locals and visitors, Bowie House offers numerous spaces for visitors to enjoy the conviviality and camaraderie that have distinguished the location for so many years. Visitors can sip cocktails in the library lounge, visit the signature restaurant with views of the enchanting outdoor terraces or relax in cabanas on the second story outdoor infinity pool overlooking a peaceful garden oasis.

For more information: auberge.com/bowiehouse

Follow Bowie House on Instagram and Facebook at @BowieHouseAuberge

Job Description

As the Assistant Front Office Manager, you will be the welcoming face and organizational backbone of our property, ensuring seamless guest experiences through efficient coordination, impeccable service, and a warm hospitality touch.

• Oversee the front desk operations, ensuring a warm and efficient check-in/check-out process, handling guest inquiries, and resolving issues promptly to uphold exceptional standards of service.
• Lead and train the front office team, fostering a customer-centric culture, and maintaining high morale through effective communication, performance feedback, and continuous training.
• Manage room reservations, optimize occupancy levels, and coordinate with other departments to ensure accurate information on room availability, rates, and promotions.
• Assist in budget preparation and financial reporting, monitor billing processes, and implement cost-control measures to contribute to the financial success of the front office department while maintaining service excellence.

Qualifications

• Demonstrated experience in customer service roles within the hospitality industry, showcasing a commitment to providing exceptional guest experiences and resolving customer inquiries effectively.
• Previous experience in a supervisory or leadership role, with the ability to lead and motivate a team, provide guidance, and ensure a high level of professionalism and efficiency in front office operations.
• Strong communication skills, both written and verbal, along with the ability to interact effectively with guests, staff, and other departments, fostering a positive and collaborative work environment.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visit www.friedkin.com

Bowie House LLC is an Equal Opportunity Employer, M/F/D/V. Bowie House LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Bowie House LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.