Front Office Lead

Allied OMS; Marquette (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health insurance

Company Paid Life Insurance

Paid time off (if applicable)

Vision insurance

Job summary

Facial Surgery Institute in Marquette, MI seeks a Front Office Lead to manage scheduling, patient check-in/check-out, records, and insurance verification, ensuring a smooth patient flow.

You will train and mentor front desk staff, handle billing tasks, and support practice management while maintaining HIPAA/OSHA compliance and delivering warm, patient-centered service.

Benefits include 401(k), health and dental insurance, life insurance, and paid time off.

Qualifications

• High school diploma required; associate's degree preferred.
• 1+ years of front office or administrative experience in healthcare.
• Excellent communication and interpersonal skills, especially with children and parents.
• Strong organizational skills and attention to detail.
• Proficient in MS Office and practice management software.
• Knowledge of basic dental terminology.

Responsibilities

• Lead day-to-day front office operations, including scheduling and records management.
• Train and mentor front office staff on procedures and software.
• Foster a welcoming environment at the front desk.
• Greet patients and families warmly.
• Handle administrative tasks such as filing and data entry.
• Process routine billing, coding, and collections tasks; escalate complex issues.
• Schedule appointments and manage the calendar efficiently.
• Ensure compliance with HIPAA, OSHA, and all regulations.
• Support marketing efforts and assist with campaigns.
• Cover office management duties in the Office Manager's absence.

Skills

Front desk operations

Customer service

Communication

Organizational skills

Dental terminology knowledge

Education

Associate's degree in healthcare administration

High school diploma

Tools

MS Office

Practice management software

Job description

Job Type

Full-time

Position Summary

Facial Surgery Institute is a well-established oral and maxillofacial surgery practice in Marquette, Michigan, committed to delivering exceptional, patient-centered care. As our Front Office Lead, you'll set the tone for every patient's first impression of our practice. You'll lead day-to-day front desk operations, including scheduling, patient check-in and check-out, and coordination among front office staff, while providing warm, attentive service to patients and their families. You'll also mentor the front office team and help ensure the office runs smoothly.

Major Responsibilities

• Lead day-to-day front office operations, including patient scheduling, records management, and insurance verification.
• Train and mentor front office staff on daily procedures, patient service standards, and practice management software.
• Foster a positive, welcoming environment at the front desk.
• Greet and welcome patients and their families with a warm and friendly demeanor.
• Assist with administrative tasks, including filing, data entry, and managing patient records.
• Process routine billing, coding, and collections tasks, escalating complex billing issues to the Office Manager or supervisor.
• Schedule appointments and manage the appointment calendar efficiently.
• Ensure the office adheres to all local, state, and federal regulations including HIPAA and OSHA standards.
• Serve as the first point of contact between patients, the surgical team, and external vendors or insurance companies, escalating complex matters as needed.
• Support marketing efforts, including but not limited to social media updates, email campaigns, and promotional events.
• Step in to support office management responsibilities in the Office Manager's absence.

Qualifications

• High school diploma required; Associate's degree in healthcare administration, business, or a related field preferred.
• 1+ years of front office or administrative experience, preferably in a healthcare or dental setting.
• Excellent communication and interpersonal skills, especially with children and their parents.
• Strong organizational skills and attention to detail.
• Proficient in office software (e.g., MS Office, practice management software).
• Knowledge of basic dental terminology
• Willingness to support marketing efforts and contribute creative ideas.
• Ability to handle sensitive information with confidentiality.

Working Conditions / Physical Requirements

• Standard business hours
• Work closely with the surgeon, staff, and patients.
• Sitting [80%]
• Standing [20%]
• Occasionally lift and move office supplies or equipment [(up to 25 pounds)].

Benefits

• 401(k)
• Dental Insurance
• Health insurance
• Company Paid Life Insurance
• [Paid time off (if applicable)]
• Vision insurance