Front Office Team Lead — Scheduling, Billing & Patient Care

Allied OMS; Marquette (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health insurance

Company Paid Life Insurance

Paid time off (if applicable)

Vision insurance

Job summary

Facial Surgery Institute in Marquette, MI seeks a Front Office Lead to manage scheduling, patient check-in/check-out, records, and insurance verification, ensuring a smooth patient flow.

You will train and mentor front desk staff, handle billing tasks, and support practice management while maintaining HIPAA/OSHA compliance and delivering warm, patient-centered service.

Benefits include 401(k), health and dental insurance, life insurance, and paid time off.

Qualifications

• High school diploma required; associate's degree preferred.
• 1+ years of front office or administrative experience in healthcare.
• Excellent communication and interpersonal skills, especially with children and parents.
• Strong organizational skills and attention to detail.
• Proficient in MS Office and practice management software.
• Knowledge of basic dental terminology.

Responsibilities

• Lead day-to-day front office operations, including scheduling and records management.
• Train and mentor front office staff on procedures and software.
• Foster a welcoming environment at the front desk.
• Greet patients and families warmly.
• Handle administrative tasks such as filing and data entry.
• Process routine billing, coding, and collections tasks; escalate complex issues.
• Schedule appointments and manage the calendar efficiently.
• Ensure compliance with HIPAA, OSHA, and all regulations.
• Support marketing efforts and assist with campaigns.
• Cover office management duties in the Office Manager's absence.

Skills

Front desk operations

Customer service

Communication

Organizational skills

Dental terminology knowledge

Education

Associate's degree in healthcare administration

High school diploma

Tools

MS Office

Practice management software

Job description

Facial Surgery Institute in Marquette, MI seeks a Front Office Lead to manage scheduling, patient check-in/check-out, records, and insurance verification, ensuring a smooth patient flow.

You will train and mentor front desk staff, handle billing tasks, and support practice management while maintaining HIPAA/OSHA compliance and delivering warm, patient-centered service.

Benefits include 401(k), health and dental insurance, life insurance, and paid time off.