Front Office Lead

Cook Children's Health Care System; Mansfield (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Restaurant access

Employee parking

Job summary

Cook Children’s Health Care System in Mansfield is seeking a Front Office Lead to coordinate daily front office operations within the Mansfield Multi-speciality Clinic and Urgent Care Center. You will supervise medical receptionists, oversee patient registration, scheduling, and billing, and ensure compassionate, efficient service while maintaining smooth workflow.

The role requires a High School Diploma and 2 years of medical office experience, with strong EMR skills and knowledge of billing

Qualifications

• High School Diploma or equivalent required.
• 2 years of medical office experience required.
• Knowledge of medical billing, patient registration, and insurance verification processes.
• Proficient in EMR and practice management systems.
• Progressive operational experience; collections and insurance verification preferred.

Responsibilities

• Coordinate and oversee daily front office operations.
• Supervise front office receptionists and ensure smooth patient registration and scheduling.
• Handle billing processes and phone coverage for the clinic.
• Maintain effective workflow and communication across the team.

Skills

Medical office operations

EMR proficiency

Insurance verification

Customer service

Scheduling

Education

High School Diploma or equivalent

Job description

Location:

Mansfield Multi-speciality Clinic and Urgent Care Center

Department:

Mansfield Facility

Shift:

Varying Shifts (United States of America)

Standard Weekly Hours:

40

Summary:

The Front Office Lead serves as the primary coordinator and point of contact for daily front office operations within the clinic. This position supports the management team by overseeing the activities of front office medical receptionists related to patient registration, scheduling, billing, and phone coverage. The Front Office Lead ensures the delivery of compassionate, professional, and efficient service to patients and families while maintaining effective workflow and communication across the team.

Education & Experience:

• High School Diploma or equivalent required
• 2 years of medical office experience required
• Knowledge of medical billing, patient registration, and insurance verification processes
• Proficient in electronic medical record (EMR) and practice management systems.
• Progressive operational experience, collections and insurance verification experience preferred.

Hours (Clinic Hours)

• Monday to Friday: 7:00am to 10:00pm
• Saturday & Sunday: 10:30am to 10:00pm

About Us:

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Cook Children's is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.