Patient Access Specialist II

cookchildrens; Southlake (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Cook Children's in Southlake, TX seeks a Patient Access Specialist to register patients and gather demographic and insurance data with accuracy. The role supports timely access to hospital and clinic services and requires knowledge of HIPAA, payer rules, and compliance.

The position involves scheduling appointments, front-office intake, and handling patient questions. A high school diploma and health-care admissions experience are required, with preference for prior hospital/clinic exposure.

Qualifications

• High School diploma or equivalent required.
• 1-2 years of Hospital admissions or equivalent experience required.
• Other hospital or physician office or equivalent experience required.
• Ability to type, spell, write or print legibly with general knowledge of personal computers required.
• Strong interpersonal communication, documentation and customer service skills required.
• Knowledge of health care insurance and managed care preferred.
• Medical terminology preferred.
• Strong Customer Service Skills preferred.
• 3 years of Patient Access Specialist experience preferred.

Responsibilities

• Registration information for the patient visit with a high degree of accuracy.
• Obtain patient demographic and third-party information.
• Prepare and deploy legal, ethical and compliance related documents for patients.
• Maintain knowledge of HIPAA, Patient Rights and Responsibilities, and payer policies.
• Schedule appointments and perform front office intake functions.
• Does not provide direct patient care and may work in a patient care area.

Skills

Interpersonal communication

Customer service

Attention to detail

Calm under pressure

Education

High School diploma

Healthcare admissions experience

Experience in hospital/clinic setting

Job description

Location:

Southlake Multi-specialty and Urgent Care Clinic

Department:

Southlake Facility

Shift:

Varying Shifts (United States of America)

Standard Weekly Hours:

18

Summary:

Registration is a twenty-four (24) hour seven (7) day a week operation functioning as the nucleus of accurate patient information, with direct public interface and timely service, therefore, the Patient Access Specialist must be detail oriented, personable, calm, flexible, honest, and capable of handling difficult situations with tact and diplomacy. The Patient Access Specialist will assist in providing access to services provided at the hospital and/or clinic. Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement. This position is primarily responsible for the registration information for the patient visit, obtaining patient demographic and third-party information with a high degree of accuracy. This position also requires timely completion, preparation, and deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. The incumbent is responsible for maintaining knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, Commercial Payors, and departmental/System policies and procedures. The incumbent is also responsible for scheduling appointments and performing front office intake functions. This position does not provide patient care but may be performed in a patient care area.

Education & Experience:

• High School diploma or equivalent required.
• 1-2 years of Hospital admissions or equivalent experience required.
• Other hospital or physician office or equivalent experience required.
• Ability to type, spell, write or print legibly with general knowledge of personal computers required.
• Strong interpersonal communication, documentation and customer service skills required.
• Knowledge of health care insurance and managed care preferred.
• Medical terminology preferred.
• Strong Customer Service Skills preferred.
• 3 years of Patient Access Specialist experience preferred.

Certification/Licensure:

CPR- required within 30 days of hire.

About Us:

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Cook Children's is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.