Front Office IT Help Desk Specialist (Nights & Weekends)

Tampa Bay Rays; Saint Petersburg (FL); On-site; USD 40,000 - 48,000; Full time

Job summary

Tampa Bay Rays Information Technology department is seeking a proactive Help Desk user support specialist to assist front office staff, scouts, and contractors with daily technology needs.

You will document requests, manage tickets, and ensure smooth operation of hardware and software across Windows, macOS, iOS, and Android platforms. Some night/weekend coverage and travel to Rays facilities may be required.

Qualifications

• High school diploma required; degree in progress is a plus.
• Familiar with Windows, macOS, iOS, and Android devices.
• Strong problem solving and customer service skills.

Responsibilities

• Provide on-site and remote help desk support for front office staff and contractors.
• Document requests, troubleshooting steps, and resolutions in the ticketing system.
• Maintain accurate inventory for computers, mobile devices, and peripherals.
• Install, configure, troubleshoot, and upgrade hardware and printers.
• Assist with software installs and account provisioning.

Skills

Customer service

Communication

Prioritization

Learning

Education

High school diploma

Tools

Ticketing system

Microsoft 365

Job description

Tampa Bay Rays Information Technology department is seeking a proactive Help Desk user support specialist to assist front office staff, scouts, and contractors with daily technology needs.

You will document requests, manage tickets, and ensure smooth operation of hardware and software across Windows, macOS, iOS, and Android platforms. Some night/weekend coverage and travel to Rays facilities may be required.