Front Office Host & PBX Specialist

Hyatt Hotels Corporation; Houston, Northern (TX, KY); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Complimentary hotel room nights

Discounted room rates for colleagues

401K with employer match

Employee meals

Competitive wages

Job summary

Hyatt Regency Houston is seeking a Front Office Host / PBX Agent to greet guests, manage check-in/check-out, and handle PBX communications with a focus on unforgettable guest experiences.

In this fast-paced role, you will provide information on hotel services, assist with reservations, and collaborate with other departments to ensure seamless operations and guest satisfaction, while maintaining professional appearance and service excellence.

Qualifications

• Previous customer service experience is required.
• Hospitality or Front Office experience strongly preferred.
• Proficiency with hotel technology platforms.

Responsibilities

• Greet guests and complete registration, check-in, and checkout with accuracy and professionalism.
• Process room assignments, keys, guest accounts, and payments.
• Respond promptly to guest inquiries and service recovery opportunities.
• Provide information on hotel services, dining outlets, and local attractions.
• Assist guests with reservations, directions, transportation information, and general hotel inquiries.
• Maintain a polished and professional appearance and demeanor at all times.
• Collaborate with other hotel departments to ensure guest satisfaction and seamless operations.
• Answer and direct incoming calls in a professional, courteous manner.
• Serve as a communication link between guests and hotel departments through the PBX system.
• Accurately document and relay guest requests using hotel systems and tools.
• Maintain guest confidentiality and manage multiple priorities in a fast-paced environment.
• Uphold Hyatt standards and promote Hyatt's Culture of Care through exceptional service.

Skills

Customer service

PBX experience

Communication skills

Multitasking

Hospitality industry experience

Tools

PBX system

Job description

Hyatt Regency Houston is seeking a Front Office Host / PBX Agent to greet guests, manage check-in/check-out, and handle PBX communications with a focus on unforgettable guest experiences.

In this fast-paced role, you will provide information on hotel services, assist with reservations, and collaborate with other departments to ensure seamless operations and guest satisfaction, while maintaining professional appearance and service excellence.