Front Office Host (On-Call)

Hyatt Hotels Corporation; Kitts (KY); On-site; USD 6,100 - 11,000; Full time

Job summary

Hyatt Hotels Corporation, Park Hyatt St. Kitts, seeks an On-Call Front Office Host to deliver luxury guest experiences through warm, personalized service and professional guest interactions.

You will manage check-in/out, guest inquiries, and be a resource for resort services and amenities, ensuring seamless operations and guest satisfaction in a highly visible front-office role.

Qualifications

• High school diploma or equivalent preferred.
• Experience in hospitality, customer service, or Front Office operations preferred.
• Excellent verbal and written communication skills.
• Strong computer proficiency and ability to learn hotel management systems.
• Exceptional customer service and interpersonal skills.
• Ability to multitask and remain composed in a fast-paced environment.
• Cash handling and basic accounting skills preferred.
• Flexible schedule with the ability to work evenings, weekends, holidays, and on-call shifts.

Responsibilities

• Welcome guests upon arrival and provide a seamless and personalized check-in and check-out experience.
• Manage guest registrations, room assignments, and room changes accurately and efficiently.
• Process payments, billing requests, and other financial transactions in accordance with hotel policies.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Provide information regarding resort amenities, dining outlets, recreational activities, and local attractions.
• Build meaningful connections with guests through engaging conversation and anticipatory service.
• Coordinate with Housekeeping, Engineering, Reservations, and other departments to ensure guest needs are met.
• Resolve guest concerns and service recovery situations with professionalism and empathy.
• Maintain accurate guest records and update information using hotel management systems.
• Promote resort services, amenities, and special offerings to enhance the guest experience.
• Adhere to all hotel policies, procedures, safety, and security standards.
• Support overall Front Office operations and assist with additional duties as assigned.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Cash handling

Adaptability

Reliability

Attention to detail

Problem solving

Teamwork

Flexible schedule

Computer proficiency

Education

High school diploma or equivalent

Tools

Hotel management systems

Job description

Hourly East Caribbean Dollar (XCD) pay basis

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are dedicated to delivering efficient service and meaningful experiences.

The On-Call Front Office Host is responsible for creating exceptional first and last impressions for guests through warm, personalized, and professional service. As the face of Park Hyatt St. Kitts, this highly visible role is responsible for the guest registration and departure process, handling guest inquiries, and serving as a knowledgeable resource for resort services and amenities. The successful candidate will be passionate about hospitality, possess excellent communication skills, and demonstrate a commitment to providing luxury guest experiences that exceed expectations.

Key Responsibilities

• Welcome guests upon arrival and provide a seamless and personalized check-in and check-out experience.
• Manage guest registrations, room assignments, and room changes accurately and efficiently.
• Process payments, billing requests, and other financial transactions in accordance with hotel policies.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Provide information regarding resort amenities, dining outlets, recreational activities, and local attractions.
• Build meaningful connections with guests through engaging conversation and anticipatory service.
• Coordinate with Housekeeping, Engineering, Reservations, and other departments to ensure guest needs are met.
• Resolve guest concerns and service recovery situations with professionalism and empathy.
• Maintain accurate guest records and update information using hotel management systems.
• Promote resort services, amenities, and special offerings to enhance the guest experience.
• Adhere to all hotel policies, procedures, safety, and security standards.
• Support overall Front Office operations and assist with additional duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in hospitality, customer service, or Front Office operations preferred.
• Excellent verbal and written communication skills.
• Strong computer proficiency and ability to learn hotel management systems.
• Exceptional customer service and interpersonal skills.
• Ability to multitask and remain composed in a fast-paced environment.
• Cash handling and basic accounting skills preferred.
• Flexible schedule with the ability to work evenings, weekends, holidays, and on-call shifts.
• Luxury Hospitality Mindset
• Professional Communication
• Problem Solving and Decision Making
• Attention to Detail
• Teamwork and Collaboration
• Adaptability and Flexibility
• Reliability and Accountability

At Park Hyatt St. Kitts, our Front Office Hosts are ambassadors of the brand, delivering thoughtful, authentic, and personalized service that creates memorable experiences and fosters lasting guest relationships.