Bell Attendant (On-Call)

Hyatt Hotels Corporation; Kitts (KY); On-site; USD 9,200 - 11,000; Part time

Job summary

Park Hyatt St. Kitts is an On-Call Bell Attendant position within Hyatt Hotels Corporation. You will provide exceptional guest service, helping guests with luggage, transportation, and resort orientation while upholding the luxury standards of Park Hyatt.

This hourly role requires polished appearance, strong communication, and the ability to work flexible weekends, holidays, and on-call shifts in a luxury resort environment.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or guest service experience preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to lift, carry, push, and pull luggage up to 50 pounds.
• Flexible schedule including weekends, holidays, evenings, and on-call shifts.
• Valid driver's license preferred if required for transportation duties.

Responsibilities

• Greet guests warmly upon arrival and departure per Hyatt service standards.
• Assist guests with luggage during check-in, check-out, room changes, and storage requests.
• Escort guests to their guest rooms and provide information regarding resort amenities, services, and facilities.
• Deliver guest requests, messages, packages, and amenities promptly and professionally.
• Maintain cleanliness and organization of the bell desk, luggage storage areas, and arrival/departure areas.
• Assist with transportation coordination, including taxis, airport transfers, and shuttle services.
• Respond to guest inquiries and provide accurate information about the resort and local attractions.
• Monitor and safeguard guest belongings while in hotel custody.
• Assist guests with mobility needs and special requests while ensuring a welcoming and comfortable experience.
• Maintain effective communication with Front Office, Concierge, Housekeeping, Engineering, and other departments.
• Adhere to all hotel safety, security, and emergency procedures.
• Perform other duties as assigned by management.

Skills

Communication

Interpersonal skills

Professional appearance

Teamwork

Flexibility

Guest service orientation

Education

HS Diploma (or equivalent)

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Hourly East Caribbean Dollar (XCD) pay basis

Summary

The On-Call Bell Attendant is responsible for providing exceptional guest service by assisting guests with luggage handling, transportation arrangements, resort orientation, and other guest requests. This role plays a key part in creating a positive first and last impression for guests, ensuring all interactions reflect the luxury standards and personalized service of Park Hyatt St. Kitts.

Key Responsibilities

• Greet guests warmly upon arrival and departure in accordance with Hyatt service standards.
• Assist guests with luggage during check-in, check-out, room changes, and storage requests.
• Escort guests to their guest rooms and provide information regarding resort amenities, services, and facilities.
• Deliver guest requests, messages, packages, and amenities promptly and professionally.
• Maintain cleanliness and organization of the bell desk, luggage storage areas, and arrival/departure areas.
• Assist with transportation coordination, including taxis, airport transfers, and shuttle services.
• Respond to guest inquiries and provide accurate information about the resort and local attractions.
• Monitor and safeguard guest belongings while in hotel custody.
• Assist guests with mobility needs and special requests while ensuring a welcoming and comfortable experience.
• Maintain effective communication with Front Office, Concierge, Housekeeping, Engineering, and other departments.
• Adhere to all hotel safety, security, and emergency procedures.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality, guest service, or hotel experience preferred.
• Excellent communication and interpersonal skills.
• Ability to provide professional and personalized guest service.
• Ability to lift, carry, push, and pull luggage and other items weighing up to 50 pounds.
• Knowledge of local attractions and services is an asset.
• Flexible schedule with the ability to work weekends, holidays, evenings, and on-call shifts.
• Valid driver's license preferred, if required for transportation-related duties.
• Exceptional customer service orientation.
• Professional appearance and demeanor.
• Strong teamwork and collaboration skills.
• Problem-solving and initiative.
• Reliability and punctuality.
• Ability to work in a fast-paced luxury hospitality environment.

Physical Requirements

• Frequent standing, walking, bending, lifting, and carrying.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to safely handle guest luggage and equipment.

This position is ideal for an individual who is passionate about hospitality and committed to delivering authentic, caring, and personalized experiences that exceed guest expectations.

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