Front Office Host - $22/hour

Hyatt Hotels Corporation; Orlando (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Free room nights

Insurance

401K

Paid family bonding

Tuition reimbursement

Stock purchase plan

Retail discounts

Job summary

Hyatt Hotels Corporation seeks a Front Office Host to be at the heart of our guests’ journey, ensuring they feel welcomed and valued from arrival. Your friendly demeanor and service will set the tone for an unforgettable stay.

Join our award-winning Hyatt team and contribute to a seamless registration, promotion communication, and guest support experience across our properties in the United States.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Exceptional verbal and written communication to connect with guests and colleagues.
• Ability to stand for extended periods and adapt to shifts.

Responsibilities

• Handle guest registration with a welcoming check-in/check-out experience.
• Communicate hotel services, amenities, and current promotions with enthusiasm.
• Process payments with accuracy and efficiency.
• Respond to guest inquiries and provide tailored support.
• Engage guests to strengthen connections with the hotel and brand.
• Represent the Front Office as the hotel’s face of hospitality.

Skills

Guest services

Communication skills

Hospitality

Stamina

Job description

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

At Hyatt, we don’t just talk about a great workplace—we live it! With awards to back us up and a consistent spot on the Great Place to Work list in the U.S. , it’s clear we’re doing something right. Curious what makes our culture so special? Head over to the Hyatt careers site and get a sneak peek into life with our amazing Hyatt family!

Join our award-winning Hyatt team as a Front Office Host! In this highly visible role, you’ll be at the heart of our guests’ journey, ensuring they feel welcomed and valued from the moment they arrive. Your friendly demeanor and exceptional service will directly impact their experience, setting the tone for an unforgettable stay.

Key Responsibilities

• Handle the guest registration process, ensuring a seamless and welcoming check-in and check-out experience.


• Communicate hotel services, amenities, and current promotions with enthusiasm and accuracy.


• Process various forms of payment with efficiency and attention to detail.


• Respond to guest inquiries promptly and professionally, delivering tailored solutions and support.


• Foster casual conversations with guests, enhancing their connection to our hotel and brand.


• Represent the hotel as the face of our Front Office team, embodying hospitality at its finest.

Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

What We’re Looking For

• A genuine desire to satisfy the needs of others in a fast-paced, guest-focused environment.


• Exceptional verbal and written communication skills to effectively connect with guests and colleagues.


• Ability to stand for extended periods, demonstrating resilience and stamina.


• Flexible availability to work varying shifts, including mornings, evenings, weekends, and holidays

• Free room nights, Discounted and Friends & Family Room Rates


• Medical, Prescription, Dental and Vision Insurance


• 401K with company match


• Paid Family Bonding Time and Adoption Assistance


• Tuition Reimbursement


• Employee Stock Purchase plan


• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

If you’ve previously worked as a front desk host or have a passion for guest services and hotel operations, this role is a great opportunity to further your career in hospitality. Be part of a supportive team where your contributions directly shape memorable guest experiences.

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