Front Office Host – Guest Experience Champion

Thompson Hotels; Austin (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Free employee meals

Room discounts

Paid time off

Job summary

Thompson Austin, part of the Thompson Hotels by Hyatt, is seeking a Front Office Host to greet guests, manage check-in/check-out, and communicate hotel services and promotions. This role offers opportunities for casual conversation and directly shapes the guest experience.

You will handle guest inquiries, process payments, and be the face of Thompson at the front desk, delivering warm, authentic hospitality in a fast-paced environment.

Qualifications

• Friendly, welcoming demeanor essential.
• Previous customer service experience required.
• Strong verbal and written communication skills.
• Desire to exceed guest expectations in a fast-paced environment.
• Ability to stand for extended periods and work flexible shifts.

Responsibilities

• Handle guest registration and check-in/check-out processes.
• Communicate hotel services and promotions to guests.
• Process payments and respond to guest inquiries.
• Be the face of Thompson at the front desk and deliver hospitality.

Skills

friendly demeanor

customer service

communication skills

teamwork

flexible schedule

guest satisfaction

stamina for reception duties

authentic hospitality

Job description

Thompson Austin, part of the Thompson Hotels by Hyatt, is seeking a Front Office Host to greet guests, manage check-in/check-out, and communicate hotel services and promotions. This role offers opportunities for casual conversation and directly shapes the guest experience.

You will handle guest inquiries, process payments, and be the face of Thompson at the front desk, delivering warm, authentic hospitality in a fast-paced environment.