Front Office Host | Full-Time

Hyatt Regency; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Career growth

Affordable benefits

Referral bonuses

Discounted room nights

Free parking

Paid time off

401(k) with match

Employee meals

Job summary

Hyatt Regency Austin on the shores of Lady Bird Lake seeks an experienced Front Office Host to welcome guests, check them in, and communicate hotel services and promotions. This prominent role involves handling payments and addressing guest inquiries, contributing to a seamless guest experience.

Candidates should enjoy hospitality, deliver exceptional service, and be available across mornings, afternoons, evenings, weekends, and holidays.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Strong customer service skills.
• Refined verbal and written communication.
• Ability to stand for long periods.
• Open availability; flexible schedule including mornings, afternoons, evenings, weekends, and holidays.

Responsibilities

• Handle guest registration and communicate hotel services and promotions.
• Process payment forms and respond to guest inquiries.
• Be the face of Hyatt Regency Austin and deliver seamless guest experiences.

Skills

Customer service

Verbal communication

Written communication

Flexibility

Job description

Summary
Located on the shores of Lady Bird Lake in the heart of downtown Austin is Hyatt Regency Austin – a place where caring for people so they can be their best is our purpose and the foundation of all that we do! We are in search of an experienced and engaging Front Office Host to join our team.
We are proud to share that Hyatt is a certified Great Place to Work® and has been named to the Fortune 100 Best Companies to Work For® list in the United States—reflecting our commitment to fostering a culture of inclusion, support, and opportunity.
Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating a seamless guest experience. Other duties include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Host. If you have worked at other hotels as a front desk associate or you have an interest in hospitality, we'd love to hear from you!
Must be able to work a flexible schedule, including mornings, afternoons, evenings, weekends, and holidays.

BENEFITS! | We care for people so they can be their best . Our colleagues enjoy:

• Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
• Affordable Benefits after 30 days – full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
• Referral Bonuses up to $500.00 - for bringing new members to our team
• Discounted Room Nights - at Hyatt Hotels around the world
• 12 Free Hyatt Room Nights per year – after 90 days of service
• Free Parking – Downtown Austin in our on-site garage!
• Discounted Bus Passes – subsidized by Hyatt, paid through payroll deduction
• Paid Time Off – after 90 days of service
• Healthcare FSA - saves you money for medical expenses
• Financial Assistance – Tuition & Wellness reimbursement
• Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
• Employee Assistance – Daily employee meal, 24/7 emotional support, legal guidance, personal & financial resources
• Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and More!
  

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Strong customer service skills
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Open availability; must be able to work a flexible schedule, including mornings, afternoons, evenings, weekends, and holidays