Front Office & Guest Services Supervisor

thelondon; West Hollywood (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Resort Stay Program

401(k)

Job summary

Naples Grande Beach Resort in Naples, Florida, seeks an Assistant Front Office Manager to drive guest service excellence and smooth Front Office, Bell, and Concierge operations. You will lead teams, assist with training, and help the Director of Front Office Operations achieve departmental goals.

This role requires supervisory experience, strong interpersonal skills, and the ability to manage in a fast-paced resort environment.

Qualifications

• Oversee Front Office, Bell, and Concierge operations.
• Schedule and staff to ensure coverage and service levels.
• Train, coach, and develop Front Office team members.
• Maintain adherence to hotel policies and service standards.
• Provide leadership as Manager on Duty when needed.

Responsibilities

• Assist in managing daily Front Office operations and guest services.
• Ensure timely response to guest inquiries and concerns with a positive attitude.
• Collaborate with departments to maximize guest satisfaction and revenue opportunities.
• Monitor room inventory and occupancy to support rate strategies.

Skills

Leadership

Front Office ops

Interpersonal skills

Customer service

Scheduling

Staff development

Education

High School diploma or GED

Tools

Property Management System (PMS)

Job description

Naples Grande Beach Resort in Naples, Florida, seeks an Assistant Front Office Manager to drive guest service excellence and smooth Front Office, Bell, and Concierge operations. You will lead teams, assist with training, and help the Director of Front Office Operations achieve departmental goals.

This role requires supervisory experience, strong interpersonal skills, and the ability to manage in a fast-paced resort environment.