Condo Operations & Guest Services Manager

Guest Services, Inc.; Naples, Northern (FL, KY); Hybrid; USD 77,000 - 94,000; Full time

Job summary

Guest Services, Inc. is seeking an Operations Manager in Naples, FL to oversee day-to-day condominium property operations and manage Front Desk, Housekeeping, Event Coordinator, Office Administrator, and Landscaping teams. The role emphasizes resident focus, service excellence, and proactive problem resolution.

You will build strong resident relationships, respond promptly to requests, and coordinate with management to maintain high standards of hospitality and operational efficiency.

Qualifications

• Requires strong leadership and supervision experience in hospitality or property management.
• Excellent customer service mindset with elderly residents experience preferred.
• CAM license is preferred or required if applicable to the role.

Responsibilities

• Oversee Front Desk, Housekeeping, Event Coordinator, Office Administrator, and Landscaping operations.
• Plan, schedule, train, and manage staff to meet service and safety standards.
• Develop relationships with residents and coordinate with management for personalized service.
• Act as day-to-day point of contact for residents, resolving concerns and ensuring continuity.

Skills

Leadership

Customer service

Communication

Staff management

Operational planning

Interpersonal skills

Problem solving

Education

High School Diploma/GED

Bachelor's degree (preferred)

Florida CAM License (preferred)

Tools

Microsoft Word

Excel

Outlook

Web-based applications

Job description

Guest Services, Inc. is seeking an Operations Manager in Naples, FL to oversee day-to-day condominium property operations and manage Front Desk, Housekeeping, Event Coordinator, Office Administrator, and Landscaping teams. The role emphasizes resident focus, service excellence, and proactive problem resolution.

You will build strong resident relationships, respond promptly to requests, and coordinate with management to maintain high standards of hospitality and operational efficiency.