Front Office Manager

Highgate Hotels, LP; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

The Front Office Manager at The Bellevue Hotel in Philadelphia is responsible for the operation of Guest Services, Concierge and Uniformed Services/Transportation, ensuring attentive, friendly, efficient service and maximizing occupancy.

This role requires leadership of front desk staff, delivering a seamless guest experience through coordination with other hotel departments and a focus on guest satisfaction and revenue optimization.

Responsibilities

• Respond to all guests' requests, problems, complaints and/or accidents at the Front Desk in an attentive, courteous and efficient manner.

Job description

Job Details

• Requisition ID: 2026-82519
• Category: Front Office Operations
• Job Location: US-PA-Philadelphia
• Property: The Bellevue Hotel
• Pay Class: Full Time

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

First opened in 1904, The Bellevue-Stratford quickly established itself as one of the most celebrated hotels in the nation-designed in the French Renaissance style and renowned as a vibrant gathering place for presidents, royalty, and cultural icons. After decades of prominence, the historic property was listed on the National Register of Historic Places in 1977 and underwent an extensive restoration beginning in 2021. Reopened in 2024, The Bellevue now stands as a reimagined, multifaceted destination that honors its legacy while welcoming a new generation of travelers, reaffirming its place as The Grand Dame of Broad Street. Its revival has already earned significant industry recognition, including the 2025 AHEAD Americas Awards for Hotel of the Year and Best Guest Rooms, a #6 ranking in Conde Nast Traveler's 2025 Readers' Choice Awards for the Mid-Atlantic, and Gold Key Awards for Best Midscale Lobby and Best Midscale Hotel.

Overview

The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities

• Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest