Front Office & Guest Experience Supervisor

BENCHMARK; College Station (TX); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Extensive health benefits

Paid time off

Retirement plan

Tuition reimbursement

Employee discounts at hundreds of US and international properties

Job summary

BENCHMARK in College Station, Texas, is looking for a Front Office Supervisor to oversee all Front Office, Reservation, and Guest Services operations. This role includes ensuring customer satisfaction, financial performance, and team member relations.

The ideal candidate should have a high school diploma, strong communication skills, and an outgoing personality. Full-time position with flexible scheduling, including nights and weekends. Comprehensive health benefits and employee discounts offered.

Qualifications

• Available to work a flexible schedule including nights, weekends, holidays.
• Previous hotel or resort experience preferred.
• Ability to stand for the duration of the shift.

Responsibilities

• Support supervising training of all Front Office, Reservations, and Guest Service team members.
• Ensure teams comply with all systems, control policies, and procedures.
• Resolve guest problems expediently and professionally.

Skills

Strong desire to make an impact on other people

Outgoing and engaging personality

Excellent verbal and written communication skills

Computer skills

Ability to work in a fast‑paced setting

Education

High school diploma or equivalent

Job description

BENCHMARK in College Station, Texas, is looking for a Front Office Supervisor to oversee all Front Office, Reservation, and Guest Services operations. This role includes ensuring customer satisfaction, financial performance, and team member relations.

The ideal candidate should have a high school diploma, strong communication skills, and an outgoing personality. Full-time position with flexible scheduling, including nights and weekends. Comprehensive health benefits and employee discounts offered.