101002 - Front Desk Supervisor

Valencia Group; College Station (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Life insurance.

Paid Time Off.

Paid Community Service Days.

Job summary

Valencia Hotel Group in College Station is seeking a Front Office leader to ensure maximum operating efficiency at Cavalry Court. The role involves supervising front desk operations, training staff, and maintaining service quality in a dynamic hotel environment.

The position emphasizes guest satisfaction, teamwork, and adherence to brand standards, with daily responsibilities spanning from guest check-in to coordinating with hotel departments to ensure a smooth guest experience.

Qualifications

• Hotel operations or customer service experience preferred.
• Strong communication skills and guest service orientation.

Responsibilities

• Relentlessly train and motivate customer service employees.
• Maintain integrity of cost controls and proper maintenance of assets.
• Assist in supervision and performance of all Front Office related operations and personnel.
• Work with Front Office Manager to monitor Front Office quality and costs.
• Complete other duties as assigned by supervisor.
• Supervise Front desk and ensure five-diamond guest service.

Skills

Communicates effectively

Customer service

Job description

Job Details

Job Location: Cavalry Court - College Station, TX 77840

Position Type: Full Time

Come be a part of an AWARD WINNING TEAM.

Cavalry Court and The George Hotel are located in College Station, Texas and are a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels created for today’s passionate traveler, each of our hotels intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Job Summary

Ensure maximum Front Office operating efficiency.

Physical Requirements

• Standing/Walking: Constantly – At front desk on tile or carpet.
• Crouching (bend at knees): Frequently – When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.
• Stooping (bend at waist): Constantly – Getting keys, supplies, and doing paperwork on the front desk.
• Twisting (knees/waist/neck): Constantly – When working with several people at once; watching for guests; retrieving material.
• Reaching (overhead/extension): Constantly – Passing materials to guests over the front desk counter.
• Handling/Grasping: Constantly – Handling telephones, folios, files, fares, supplies, keyboards, pens, and credit card.
• Pushing/Pulling: Average weight frequently 5 lbs.; Maximum weight occasionally 20 lbs.
• Lifting/Carrying: Average weight frequently 5 lbs.; Maximum weight occasionally 20 lbs.

Working Environment

Interior and exterior of Hotel with exposure to weather conditions.

Duties & Functions

• Relentlessly train and motivate customer service employees.
• Maintain integrity of cost controls and proper maintenance of assets.
• Assist in supervision and performance of all Front Office related operations and personnel.
• Work with Front Office Manager to monitor Front Office quality and costs.
• Complete other duties as assigned by supervisor.
• Supervise Front desk.
• Maintain quality control of service to be five diamond.
• Handle guest situations with problem solving and inventiveness.
• Ensure the quality of the environment is clean and up to standards.
• Handle special projects and reports in a timely and consistent manner.

Qualifications

• Hotel Operations or Customer Service experience preferred.
• Communicates effectively with others.

Benefits

• Medical, Dental, Life insurance.
• Paid Time Off.
• Paid Community Service Days.

Equal Opportunity Employer

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer.

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative workforce.