Front Office & Guest Experience Manager

Greenville Embassy Suites; San Marcos (TX); On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

Internal promotions

401(k) plan with company match

Health coverage (medical, dental, and)

Paid Time Off

DailyPay

Tuition reimbursement

Brand discounts

Community service programs

Job summary

Atrium in San Marcos, TX is seeking a dedicated Front Office Supervisor to lead the front desk team and ensure outstanding guest experiences. This full-time role focuses on directing daily operations, supervising staff, and maintaining brand standards at the hotel.

You will drive labor cost control, collaborate across departments for service excellence, and perform as Manager on Duty to guarantee smooth operations and guest satisfaction.

Qualifications

• 2+ years of front desk experience.
• 2+ years of supervisory experience.
• High school diploma or equivalent.
• Tech-savvy with Microsoft Office.
• Flexible schedule availability.
• Physically able to lift and move as needed.

Responsibilities

• Lead and inspire a team of front office associates.
• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
• Maintain brand and cleanliness standards, stepping in to support operations when needed.
• Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

Skills

Front desk experience

Supervisory experience

Flexible schedule

Physical stamina

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Atrium in San Marcos, TX is seeking a dedicated Front Office Supervisor to lead the front desk team and ensure outstanding guest experiences. This full-time role focuses on directing daily operations, supervising staff, and maintaining brand standards at the hotel.

You will drive labor cost control, collaborate across departments for service excellence, and perform as Manager on Duty to guarantee smooth operations and guest satisfaction.