Guest Experience Front Office Manager

Atrium Hospitality LP; San Marcos (TX); On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance (medical, dental, and

Vision insurance

Paid Time Off & Vacation

Travel discounts

DailyPay

Tuition reimbursement

Brand discounts

Job summary

San Marcos Embassy Suites in San Marcos, TX is seeking a full-time Front Desk Manager to lead a team, uphold service standards, and ensure guest satisfaction. This role reports to Atrium Hospitality and collaborates across departments to deliver seamless service and operational excellence.

Atrium offers opportunities for career growth, comprehensive health coverage, a 401(k) with company match, paid time off, travel discounts, wellness programs, and tuition reimbursement to support your future.

Qualifications

• 2+ years of front desk experience.
• 2+ years of supervisory experience.
• High school diploma or equivalent; degree is a plus.

Responsibilities

• Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
• Maintain brand and cleanliness standards, stepping in to support operations when needed.
• Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

Skills

Front desk experience

Supervisory experience

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

San Marcos Embassy Suites in San Marcos, TX is seeking a full-time Front Desk Manager to lead a team, uphold service standards, and ensure guest satisfaction. This role reports to Atrium Hospitality and collaborates across departments to deliver seamless service and operational excellence.

Atrium offers opportunities for career growth, comprehensive health coverage, a 401(k) with company match, paid time off, travel discounts, wellness programs, and tuition reimbursement to support your future.