Hotel Operations Manager - Guest Experience Leader

Hyatt Regency; Morristown (NJ); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Complimentary hotel nights

Discounts at Hyatt properties

Tuition reimbursement

401K with company match

Employee Stock Purchase Plan

Free parking

Free meals

Paid family bonding time

Adoption assistance

Paid vacation & sick days

New child leave

Holidays

Job summary

Hyatt Regency Morristown is seeking an Assistant Operations Manager to oversee hotel operations across Front Office, Housekeeping, and Food & Beverage divisions. You will collaborate with department leaders to deliver outstanding guest service and maintain efficient operations.

Ideal candidates have 2-3 years of progressive hotel Rooms Management experience, strong communication skills, and a customer-centric mindset.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• 2-3 years of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Responsibilities

• Supervise daily hotel operations across departments.
• Support staff training and development programs.
• Manage staff schedules and workloads.
• Maintain service standards and guest experience.
• Ensure compliance with company policies and procedures.
• Oversee Front Office, Guest Services, Housekeeping, Laundry, Lobby Bar, Market, and Coffee Shop operations as needed.

Skills

Rooms Management experience

Verbal and written communication

Customer service

Leadership

Education

Hotel/Hospitality degree (asset)

Tools

Microsoft Word

Microsoft Excel

Job description

Hyatt Regency Morristown is seeking an Assistant Operations Manager to oversee hotel operations across Front Office, Housekeeping, and Food & Beverage divisions. You will collaborate with department leaders to deliver outstanding guest service and maintain efficient operations.

Ideal candidates have 2-3 years of progressive hotel Rooms Management experience, strong communication skills, and a customer-centric mindset.