Front Office Duty Manager — Lead Guest Services

Travel + Leisure Co.; Burrillville (RI); Vor Ort; USD 50.000 - 75.000; Vollzeit

Benefits dieser Stelle

Immediate start + part time hours

Permanent full time opportunity

Subsidised private health insurance

Professional development funding

Discounted hotel stays (global)

Zusammenfassung

Travel + Leisure Co. is seeking a Front Office Duty Manager to oversee daily reception operations, greet owners and guests, and manage inquiries. You will lead and train a team to deliver outstanding service and resolve issues, ensuring smooth administration and guest satisfaction.

The role requires flexible roster availability, strong communication, and proficiency with Opera PMS and MS Office. This position offers immediate start, potential for full-time hours, and benefits including private

Qualifikationen

• Experience in a Front Office department at a supervisory level (Team Leader/Shift Supervisor/Duty Manager)
• Knowledge of hotel property management systems, preferably Opera
• Events experience is highly regarded
• Excellent written and verbal communication and listening skills
• Organisational skills with ability to multitask
• Strong customer service mindset and the ability to exceed expectations
• Proficient computer skills and basic bookkeeping/finance familiarity
• Professional appearance and grooming standards
• Ability to work a flexible roster, including weekends and holidays
• Ability to work well in a fast-paced team and autonomously

Aufgaben

• Ensure efficient day-to-day operation of Reception, greeting and registering owners and guests
• Provide information on local attractions and handle administration
• Lead, train and develop a team to deliver high-quality customer service
• Resolve guest issues promptly and professionally

Kenntnisse

Supervisory experience

Customer service

Communication skills

Multitasking

Time management

Microsoft Office

Bookkeeping/finance

Attire/presentation

Flexibility with roster

Problem solving

Tools

Opera PMS

Microsoft Office

Jobbeschreibung

Travel + Leisure Co. is seeking a Front Office Duty Manager to oversee daily reception operations, greet owners and guests, and manage inquiries. You will lead and train a team to deliver outstanding service and resolve issues, ensuring smooth administration and guest satisfaction.

The role requires flexible roster availability, strong communication, and proficiency with Opera PMS and MS Office. This position offers immediate start, potential for full-time hours, and benefits including private